Management of Impacts on Stakeholders in the Value Chain

Support activities in the Company’s value chain are as follows:

Analysis of Stakeholders in the Value Chain of the Business

Stakeholder Groups	Expectations	Stakeholder Response	Communication Channels
Employees
(Individuals with an employment relationship, for whom the company has legal responsibilities)	Appropriate and continuously growing compensation and benefits Protection of welfare and workplace safety Basic legal benefits / benefits exceeding legal requirements Job security and career advancement Opportunities for learning and self-development Desire for a good working environment Need for modern equipment/technology to reduce workload	Starting wage set by law and increased based on experience and performance evaluation Equal rights and benefits for all employees Knowledge and skill development plans provided Ensure workplace safety Create a positive work environment	Suggestion box Intranet, email, LINE, online meetings Announcement boards
Customers/ Consumers
(Individuals or entities who purchase the company’s products for business or personal purposes)	Profit from product sales and benefits from marketing promotions to boost sales Quality and safe products with truthful and useful information Convenient and fast communication channels	Sales promotion activities Products with certified quality standards Certified management systems such as ISO 9001, ISO 14001, ISO 45001, ISO 50001, ISO 22000, ISO/IEC 17025 Product usage information is communicated to consumers on the product label as required by law	Sales representatives Product labeling Customer satisfaction surveys BLC letter Website Factory visits Telephone / LINE / Email Pharmacy student internships
External Service Providers
(Individuals or entities supplying raw materials/equipment and services to the company)	Receipt of correct and consistent purchase orders On-time payments Maintain relationships with external service providers	Standardized purchasing criteria Clear payment schedule Feedback on service providers’ operations via online system and regular phone consultations Complaint channels via website and central telephone	Regular visits and listening to service providers’ opinions Quarterly journals
Regulatory Agencies
(Monitor and ensure products and operations comply with relevant laws and regulations)	Compliance with relevant laws and regulations Cooperation in agency-organized activities Receipt of accurate information	Adherence to laws and regulations of regulatory bodies Support for regulatory agency activities Assistance to regulatory bodies	Circular letters / Emails / Exhibitions Meetings Evaluation
Trade Partners
(Entities cooperating with the company in business, exchanging information, expertise, and experience, including product research and development, potentially sharing revenue and costs over a period of time)	Develop cooperation with the company to achieve research within the set timeline Expect to extend the research for industrial production Gain networks, funding, membership fees, and support for association activities, as well as resources from the company within the member group	Have research teams and coordination for joint work Participate in meetings, pay membership fees, join association activities, cooperate, and exchange information	Telephone / LINE / Email Collaboration agreements Meetings Surveys Be a speaker
Community
(Local residents in the vicinity of the business, including houses, temples, schools, markets, and government offices, who may be affected or benefit from the company’s activities)	Collaborate in community development, create jobs and income to ensure stability for local residents Require continuous support from the company Desire for the company to consider the environmental impact on the community	The company cooperates and supports community activities consistently Disclose environmental impact information transparently to the community Hire local community members	Dialogue and discussions Contact community representatives, such as village headman phone numbers Website
Shareholders/Investors
(Individuals or entities holding shares in the company, with the right to express opinions on business operations and benefit from the company’s activities, including those interested in the company’s securities)	Accurate, transparent, and timely information to assess future business potential	Provide returns that meet shareholders’/investors’ expectations Provide direct communication channels to shareholders/investors	Organize Company visits, Opportunity Days, Analyst meetings quarterly Shareholder meetings Company website
Competitors
(Entities importing or producing products and distributing goods in the same category or interchangeable products)	Fair competition	Cooperation to develop business capabilities	Meetings of the Thai Pharmaceutical Manufacturers Association (TPMA)

The Company sets its sights on evaluating the expectations of stakeholders at least once a year through listening to comments,

conducting satisfaction surveys, organizing meetings or other channels of participation to constantly keep the Company up-to-date with impacts and issues connected with the Company and stakeholders, both negative and positive, allowing the Company to drive development in all areas in a sustainable manner.